e-Jagriti

It is a unified digital platform to transform consumer grievance redressal across the country.

This platform integrates systems such as OCMS (Online computerized monitoring system), e-Daakhil, NCDRC-CMS (National consumer disputes redressal commission-consumer mediation cell) and the CONFONET portal (Computerization and Computer Networking of Consumer Fora in Country) into a single seamless interface, eliminating fragmentation for users.Over two lakh users including NRIs registers on e-Jagriti platform since its launch.

Launched by:

• The Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India.
• On 1st January, 2025.

Key Features of e-Jagriti:

• This platform enables consumers and advocates to register via OTP-based authentication.
• File complaints from anywhere in India or abroad.
• Pay fees online or offline, and track case progress in real time.
• Document exchange, virtual hearings, real-time SMS and email updates.
• Multilingual support, chat bot assistance.
• Voice-to-text features to aid visually challenged and elderly users.
• Virtual courtrooms for faster, remote hearings, reducing reliance on physical infrastructure.
• Integrates Bharat Kosh and PayGov payment gateways for seamless fee transactions.

Importance

• Reduces reliance on paper and travel by fully digitizing workflows.
• Special facilities for visually impaired and elderly people.
• Boosts the efficiency of consumer commissions and supports environmental sustainability.
• Enhance accessibility, transparency, and efficiency.

Full forms

OCMS(Online computerized monitoring system)

NCDRC-CMS(National consumer disputes redressal commission-consumer mediation cell)

CONFONET(Computerization and computer networking of consumer fora in country)